A wealth of information is available to members on our Web site. Clicking the Members tab will prompt you to sign in to your My Health Plan account or activate your account if you have not created one. Signing in will direct you to the Members Main page, where you have around-the-clock access to your detailed account and health plan information.

Under My Health Plan select:

• Account Details, Coverage Information, Health Care Account (HSA/FSA), Manage My Profile
• My Claims
• ID Cards
• Certificate of Coverage or Benefit Book
• Pharmacy Information (for members who have prescription drug benefits through Medco)

Click Support for:

• Healthcare 101, Health Compare, Treatment Cost Estimator, Plan Cost Comparison, HSA and FSA Calculators
• Getting Care, Determining Appropriate Care
• Privacy & Confidentiality
• Hospital Lists
• Finding a Provider
• Member FAQs (Member Rights and Responsibilities)
• Authorizations
• HSA Fact Center
• Quicken Health Expense Tracker

Click Forms for:

• Contacting Medical Mutual for Customer Service, Appeal a Claim, Needed Care Complaints
• Claims Inquiry Response
• Claim Forms, Appeal a Claim Form
• Verification Forms

The Members Main page includes links to important information in the Health & Wellness section:

• Updated Preventive Care Guidelines
• Quitting Smoking
• SuperWell^® Disease and Maternity Management Program
• Health Assessment
• SuperWell^® Interactive Tools and Education
• Healthy Outlooks Newsletter Archive
• Fitness
• Weight Watchers^®
• Personal Health History
• The Chef’s Garden
• SuperWell Extras

At the bottom of the page, click Corporate, then Quality Improvement Program to access the following:

• Updated Quality Improvement Program Description
• Updated Quality Improvement Program Evaluation
• The Technology Assessment Program Description
• Appropriate Care (Member Affirmation Statement)

For questions or to receive this information in writing, call the Clinical Quality Improvement (CQI) department at 800.586.4523 or write to:

CQI department, Medical Mutual
MZ: 01-5B-7501
2060 East Ninth Street
Cleveland, OH 44115